Do I need to know how to ride a regular bike?
Yes, absolutely for your safety!!
****Please do not book a demo ride, unless you can ride a regular bike. If it has been a while since your last bike ride, please familiarize yourself by taking a standard bike ride before attempting to "learn" on an e-bike. It can be overwhelming to re-learn standard bike control, while at the same time learning totally new e-bike skills.
E-Bike Demo Rides? Do I have to spend 2 hours?
You are not obligated to a 2 hour bike demo. So feel free to make an appointment, if you do not use up all the time that is not a problem.
We encourage clients to book an appointment. This provides you exclusive access to a salesperson who can answer questions, help to pick out the right e-bike to suit your riding style, provide insight into the trips and trick of e-bike riding, thereby offering you with the best possible pedal electric bike experience.
The great debate "Hub VS Mid Drive"
An e-bike with 500 watts of power, whether it is Hub or Mid Drive will get you most places in ease and comfort.
- If you have a large body mass, or climbing steep terrain, then a Mid Drive motor would be advantageous over a Hub Drive. However if, you are just riding in an urban environment either motor will do the job nicely.
Can I ride the bike in the rain?
Yes, you can ride the bike in the rain.
Can I submerse the e-bike in water?
No, you can not submerse the bike in water. This includes: standing puddles, streams, rivers, lakes, ponds, estuaries, swamps.
Is there a weight limit?
Yes, Surface604 300 lbs or 136 kg. Biktrix 400 lbs or 181 kg
How fast can they go?
Most electric bikes in the Canada will provide you with assist up to 32 km/h. There are some, off road pedelecs, that will assist you up to 48 km/h. (These are not intended for street use)
How far can I go on an e-bike?
Depending on the weight of the rider, how much or how little the rider pedals, tire pressure, and terrain will have an effect on the distance you can travel. Generally on a single charge, our brands will go anywhere from 35 to 100km. Some of our e-Bikes can go further because they feature higher-capacity batteries or come with two batteries. If you take the battery charger on longer excursions, and plugging in when available, this is a great way to top up the battery and maximize distance.
How long does it take to charge the battery?
Most electric bike batteries will fully charge from empty in 3 to 6 hours depending on the battery size.
Can I recharge my electric bicycle by pedaling?
Not at this time.
Do I have to pedal?
It depends on the model of e-bike: pedal-activated bikes require pedaling to engage the motor, whereas throttle-activated bikes do not. Currently all our bikes have both Throttle-Activation and Pedal-Activation, so you can choose to pedal or not. Be aware, the more you pedal the longer the battery will last.
Is there information on the local area including route maps or points of interest?
Yes, ask the shop when you pick up your bike – most employees are very knowledgeable about the local area and are the best source for up-to-date riding conditions.
The App Trialforks has lot of current trail information.
Check out google map, use the cycling layer to see bike trails.
How do you protect my privacy / information?