We Are Avid E-Bike Riders, so we:
Does your past bike experience involve teetering on a bike that was too big for you, and you were afraid you’d hurt yourself?
Or have you been told, you need a “Kids Bikes”? Left riding at the back of the pack, on a poor quality bike?
Well, if you’re like many of our customers of “smaller” stature who are in search of a comfortable, fashionable, and quality bike that will let you ride with confidence and style, we’ve got some great choices for you!
All these bikes are European in style with a nice low step through frame.
We have the largest stock of e-bikes on Vancouver Island
Fantastic store with amazing staff who really took time with my husband and me. We were able to try out a couple different bikes on an actual road ride and not just in a parking lot. Chris spent a lot of time familiarizing us with the bikes and making sure we were comfortable with them before going out on the road where he rode alongside us giving helpful tips and advice. He was very patient and at no time did we feel pressured to hurry up and "catch on" nor did we feel pressured to purchase a bike. Thank you to all the staff. You really know how to do customer service right.
What to say about BCeBike's customer service? It simply is the best there is on Vancouver Island! I have a two-year-old Velec R48 which I love to ride. Unfortunately, the battery died. I had bought the bike in Duncan, but reaching the business there was painfully unsuccessful. Eventually I contacted Velec in Quebec and they immediately responded and told me to connect with BCeBike in Nanaimo. During a day their store was closed (Monday) I could deliver my bike to have it checked out. Rob the owner phoned me the same day to confirm the battery was dead, but luckily still on warranty. He provided me with a loan battery so I could keep riding and now the warranty is taken care of. On a site note, Rob checked out the bike completely and fixed assembly errors made in Duncan without charging me for it! Rob thank you so much! You are a true passionate business owner, and your customer service is out of this world!! Helma
Brought my electric scooter in to them. They went beyond service and fixes everything they could. Thanks everyone! Totally recommend