We Are Avid E-Bike Riders, so we:
We have the largest stock of e-bikes on Vancouver Island
What to say about BCeBike's customer service? It simply is the best there is on Vancouver Island! I have a two-year-old Velec R48 which I love to ride. Unfortunately, the battery died. I had bought the bike in Duncan, but reaching the business there was painfully unsuccessful. Eventually I contacted Velec in Quebec and they immediately responded and told me to connect with BCeBike in Nanaimo. During a day their store was closed (Monday) I could deliver my bike to have it checked out. Rob the owner phoned me the same day to confirm the battery was dead, but luckily still on warranty. He provided me with a loan battery so I could keep riding and now the warranty is taken care of. On a site note, Rob checked out the bike completely and fixed assembly errors made in Duncan without charging me for it! Rob thank you so much! You are a true passionate business owner, and your customer service is out of this world!! Helma
William Madill
Brought my electric scooter in to them. They went beyond service and fixes everything they could. Thanks everyone! Totally recommend
Lee Chavarie
Only place to go on Vancouver Island for e bike maintenance and sales . Great people and a great shop.