Book a Free E-Bike Demo Appointment

We encourage clients to book an appointment.

This provides you exclusive access to a salesperson who can answer questions, help to pick out the right e-bike to suit your riding style, and provide insight with trips and tricks relating e-bike riding.

If you choose, our friendly staff will take you on a wonderful Demo Ride

You are under no obligation to spend 2 hours on a demo ride. So please feel free to make an appointment, if you do not use up all the time, that is not a problem.

Please Fill Out the Online Waiver

Day
Tuesday 10:00 am 2:00 pm 4:00 pm
Wednesday 10:00 am 2:00 pm
4:00 pm
Thursday 10:00 am
2:00 pm
4:00 pm
Friday 10:00 am
2:00 pm
4:00 pm
Saturday 10:00 am
2:00 pm
4:00 pm

BCebike Policies

Payment

BCebike accepts the following forms of payment for products and services: Cash, E-transfer, Interac Debit, Visa, and Mastercard.

BCebike DOES NOT accept any other forms of payment including, Bitcoin, American Express, Discover, Diners, or JCB.

Deposits paid are refundable for 120 days, after 121 days deposits are refundable only to In-Store Credit.

All products and services must be paid for in full before they leave the store.

Returns

BCebike accepts returns on select items within 14 days of the purchase date, subject to the Return Exceptions below.

All returns require the original receipt and merchandise must be in original packaging. To speed up the return or exchange process, we ask that you please keep your original receipt. If you are unable to locate your receipt, we may be able to provide a copy if your transaction was processed using your customer profile created in-store. BSP assumes no responsibility for providing a copy of your receipt and reserves the right to not accept your return in these circumstances.

RETURN POLICY EXCEPTIONS

All batteries (sale and regular priced) cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.

All E-Bikes (sale and regular priced) returns are subject to a 20% re-stocking fee for 7 days after purchase. All bicycle returns must be in new and unused condition and subject to inspection and manager approval. E-bikes purchased after 7 days cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.

Accessories that have been removed from the original packaging cannot be returned or exchanged unless defective in which case manufacturers warranty for repair or replacement will apply.

All sale and special orders items are non-refundable and non-exchangeable, including but not limited to clothing, accessories, helmets, and shoes.

BCebike Gift Cards are non-transferrable, hold no cash value, and cannot be exchanged or returned for cash, credit, or cheque.

Restocking Charge - items accepted for return may be subject to a restocking charge of no less than 20% of the original purchase price.

No Receipt - If no receipt is available and the item is accepted for return, the return or exchange will be valued at the lowest or last sale price of the item being returned.

Products may be exchanged or returned within 14 days of purchase, with the original purchase receipt, provided the product is unused and with the original packaging.

No refunds will be issued for any product without a valid purchase receipt.

Special order product is non-refundable. Exchange or in-store credit can be issued within 14 days of purchase with original receipt.

Closeout sale items are refundable within 14 days of purchase to in-store credit only.

In-store credit or exchange can be given without a receipt provided the exact purchase history can be found in our point-of-sale system and the item is unused in the original packaging.

Bicycle returns are subject to a 20% re-stocking fee for 7 days after purchase. All bicycle returns must be in new and unused condition and subject to inspection and manager approval.

Any item purchased through insurance replacement or ICBC claim, is not refundable. These sales can be exchanged, or In-Store Credit can be issued to the purchaser.

Gift cards are non-refundable and are treated like cash. The value of the card will not be replaced if lost or stolen and can not be redeemed for cash or applied as a payment on account. Remaining Gift Card balances will remain on the card or can be converted to In-Store Credit.

In-Store Credit is not refundable. No cash will be given in exchange for In-Store Credit.

Service labour is non-refundable.

Warranty

Warranty consideration and determination is made by the manufacturer of the product at question and not by BCebike. The original purchase receipt is required for warranty consideration and BCebike will adhere to the warranty policy of the manufacturer of each item.

A customer can purchase a new product while waiting for the warranty consideration process and BCebike will credit the customer back if the product is deemed warranty. BCebike provided no guarantee that the product will be deemed warranty, in which case, no credit will be provided.

Service

BCebike guarantees all service work for up to 30 days and recommends customers come back if they have questions about anything to do with their repairs.

When a repair is returned with a problem that is related to the work performed during the guaranteed service or work that was missed during that service, BCebike will not charge additional labour to remedy the problem. There may be an extra charge if parts are required.

BCebike will give all customers a quote for work to be done on their bicycle. If the work exceeds the quote by up to $30 the mechanics will go ahead and get the repair done without putting it on hold so that the customer can still pick up the bike on time. We will contact the customer to confirm the extra work. If we are unable to reach the customer, we will proceed with the work. If the extra work exceeds $30, BCebike will email and call the customer to get permission to complete the repair and the bike will go “on hold” until BCebike hears from the customer.

Bicycle Storage

BCebike offers free bicycle storage of serviced bicycles for a total of 4 weeks. Bicycles left at BCebike more than 4 weeks after their service is completed will incur a storage fee. Storage fees are $5/day or $20/week.

BCebike is not responsible for bicycles left for more than 60 days after their service appointment. Bicycles not retrieved after 60 days will be donated or recycled.

New Bicycle Purchase

BCebike offers the following complimentary service and discount with new bicycle purchases:

No charge installation of any parts and accessories purchased with the bicycle.

One Deluxe Service package (a $169 value) for use within 12 months from purchase.

No charge minor adjustments for the first 30 days after purchase.

BCebike offers a 6-week grace period for the Deluxe service package. For customers who fall within a reasonable time after the grace period, BCebike will offer a reduced rate service package on the bicycle.

Quotes

Quotes from BCebike are valid for 7 days from the date of the original quote. Modifications to a quote do not extend the quote from the original date. BCebike is pleased to re-quote on expired quotes.