We are an authorized service center for Surfac604, Velec and Dost, T4B, Smartmotion, and Gio E-bikes

E-BIKE SERVICE & REPAIRS

BCebike proudly supports our customers with the capacity to perform most service or repairs right here in our own shop. BCebike stocks branded parts, allowing our mechanical team to quickly diagnose and repair Surfac604, Velec and Dost, T4B, Brands.

No appointment necessary!

Please drop you bike off at outside the sales shop, include keys, battery, and security code. Come in the store and register your bike with our receptionist. We will contact you with an update if required, and finally contact you to pick-up your e-bike. It will be a min of 2 days for all maintenance and longer for repairs to be completed.

If you have a E-Bike that needs repairs and you purchased it from another source:

Please contact your e-bike manufacturer to ensure parts are available for your e-bike make, year, and model before bringing the e-bike in for repairs. This will save you time and money!
Diagnosis = $50 non refundable
Labor $100/hour
Parts = manufactures retail price, taxes and shipping
If your e-bike is older than 5 years, home built, or second hand and not a brand BCebike carries please do not bring the bike in for repairs.
We do not repair scooters, kick scooters, mobility scooters, electric motor bikes

Please drop off you e-bike at retail entrance: 2334 Maxey Road, Nanaimo BC. V9S-5V5

electric bike repairs service/maintenance

Name

Phone

Bike Model & Year

Describe Your Issue

FAQ:

Unfortunately, if you purchase an electric bike from an online-only seller, you may encounter difficulty receiving repairs or service, or with having a warranty honored.

Sadly, we here at BCebike receive numerous calls for service from unhappy buyers who bought from online-only sellers. But unfortunately, if we are not an authorized dealer of a particular brand, we are often unable to order parts, or are not equipped to make certain repairs. And in the case of knock-off or off-brand bikes, replacement parts simply may not available anywhere for anyone.

As an authorized dealer of every brand of electric bike and scooter that we sell, BCebike proudly supports our customers in all ways possible — with the capacity to perform most service or repairs right here in our own shop.

We look forward to speaking with you about your electric bike purchase! But if buying from us isn’t possible, we recommend that you find a reputable authorized dealer near you for the above reasons.

Wishing you happy and safe riding!

— The Team at BCebike