Testimonials

"Visited every single bike shop in Nanaimo, Parksville, and Qualicum Beach before finding the very best one, which is hands down BCebike. Owners Rob and Sassy are passionate about bicycling and are much more interested in you finding a bike you like (and which suits you) than they are in trying to sell you one. I purchased the Boar which is about the most manly bike in existence, but they carry a wide selection to suit anyone’s needs. BCebike’s staff are renowned for their vast knowledge, patience, and friendliness. Just a great no pressure vibe that is honestly so refreshing, you’ll feel good about being a customer. This is NOT a boutique bike shop that jacks the price up on what they sell. Everything I checked was priced the same as it was on line, but the big advantage here is free professional installation and no hassle returns and warranty. Most bike shops allow for demo rides but few (if any)accompany you to ensure any/all adjustments can be made along the route. BCebike is located in a rural part of Nanaimo allowing you to take a good long demo ride in a wonderful stress free, low traffic setting - which really sets it apart. I’ll be recommending this well run locally owned business to everyone I know and meet."
greatest bike shop ive ever been to. awesome staff and awesome deals
greatest ebike shop on earth! coolest people, super helpful, really good prices, everything about this place is awesome!
Fantastic store with amazing staff who really took time with my husband and me. We were able to try out a couple different bikes on an actual road ride and not just in a parking lot. Chris spent a lot of time familiarizing us with the bikes and making sure we were comfortable with them before going out on the road where he rode alongside us giving helpful tips and advice. He was very patient and at no time did we feel pressured to hurry up and "catch on" nor did we feel pressured to purchase a bike. Thank you to all the staff. You really know how to do customer service right.
What to say about BCeBike's customer service? It simply is the best there is on Vancouver Island! I have a two-year-old Velec R48 which I love to ride. Unfortunately, the battery died. I had bought the bike in Duncan, but reaching the business there was painfully unsuccessful. Eventually I contacted Velec in Quebec and they immediately responded and told me to connect with BCeBike in Nanaimo. During a day their store was closed (Monday) I could deliver my bike to have it checked out. Rob the owner phoned me the same day to confirm the battery was dead, but luckily still on warranty. He provided me with a loan battery so I could keep riding and now the warranty is taken care of. On a site note, Rob checked out the bike completely and fixed assembly errors made in Duncan without charging me for it! Rob thank you so much! You are a true passionate business owner, and your customer service is out of this world!! Helma
William Madill
Brought my electric scooter in to them. They went beyond service and fixes everything they could. Thanks everyone! Totally recommend
Lee Chavarie

Only place to go on Vancouver Island for e bike maintenance and sales . Great people and a great shop.
Many thanks for your prompt and efficient work on our e-bikes last week. We certainly appreciate the excellent customer care!
Bev and Dave
Friendly staff and so helpful
They all want us to enjoy the experience while riding a bike. tx Cheryl Harvey
We did not even purchase our bikes from bc ebikes and they serviced our bikes and provided us with lots of information to make our biking experience better. Thank you thank you thank you.....I now know why Mitchell from surface 604 was not worried at all about the issues we were having once he knew we took our bikes to your team!
tx James Smeltzer

New post
"Visited every single bike shop in Nanaimo, Parksville, and Qualicum Beach before finding the very best one, which is hands down BCebike. Owners Rob and Sassy are passionate about bicycling and are much more interested in you finding a bike you like (and which suits you) than they are in trying to sell you one. I purchased the Boar which is about the most manly bike in existence, but they carry a wide selection to suit anyone’s needs. BCebike’s staff are renowned for their vast knowledge, patience, and friendliness. Just a great no pressure vibe that is honestly so refreshing, you’ll feel good about being a customer. This is NOT a boutique bike shop that jacks the price up on what they sell. Everything I checked was priced the same as it was on line, but the big advantage here is free professional installation and no hassle returns and warranty. Most bike shops allow for demo rides but few (if any)accompany you to ensure any/all adjustments can be made along the route. BCebike is located in a rural part of Nanaimo allowing you to take a good long demo ride in a wonderful stress free, low traffic setting - which really sets it apart. I’ll be recommending this well run locally owned business to everyone I know and meet."
greatest bike shop ive ever been to. awesome staff and awesome deals
greatest ebike shop on earth! coolest people, super helpful, really good prices, everything about this place is awesome!
Fantastic store with amazing staff who really took time with my husband and me. We were able to try out a couple different bikes on an actual road ride and not just in a parking lot. Chris spent a lot of time familiarizing us with the bikes and making sure we were comfortable with them before going out on the road where he rode alongside us giving helpful tips and advice. He was very patient and at no time did we feel pressured to hurry up and "catch on" nor did we feel pressured to purchase a bike. Thank you to all the staff. You really know how to do customer service right.
What to say about BCeBike's customer service? It simply is the best there is on Vancouver Island! I have a two-year-old Velec R48 which I love to ride. Unfortunately, the battery died. I had bought the bike in Duncan, but reaching the business there was painfully unsuccessful. Eventually I contacted Velec in Quebec and they immediately responded and told me to connect with BCeBike in Nanaimo. During a day their store was closed (Monday) I could deliver my bike to have it checked out. Rob the owner phoned me the same day to confirm the battery was dead, but luckily still on warranty. He provided me with a loan battery so I could keep riding and now the warranty is taken care of. On a site note, Rob checked out the bike completely and fixed assembly errors made in Duncan without charging me for it! Rob thank you so much! You are a true passionate business owner, and your customer service is out of this world!! Helma
William Madill
Brought my electric scooter in to them. They went beyond service and fixes everything they could. Thanks everyone! Totally recommend
Lee Chavarie

Only place to go on Vancouver Island for e bike maintenance and sales . Great people and a great shop.
Many thanks for your prompt and efficient work on our e-bikes last week. We certainly appreciate the excellent customer care!
Bev and Dave
Friendly staff and so helpful
They all want us to enjoy the experience while riding a bike. tx Cheryl Harvey
We did not even purchase our bikes from bc ebikes and they serviced our bikes and provided us with lots of information to make our biking experience better. Thank you thank you thank you.....I now know why Mitchell from surface 604 was not worried at all about the issues we were having once he knew we took our bikes to your team!
tx James Smeltzer

BC Electric Bike Rebate Program

Income-qualified rebates for residents of BC